PRINCIPLE PURPOSE OF JOB

The primary focus of a Systems Administrator is to support and administer technology infrastructure and provide advanced technical support. Storage Administrators ensure the operational capabilities of storage systems by accomplishing MACs (moves, adds, changes) to existing hardware and software, providing a path of escalation for complex or high-risk IT requests, diagnosing issues, and working assigned projects.

JOB RESPONSIBILITIES

• Storage Administration and Monitoring

Perform all aspects of SAN administration including planning, installation, upgrading, patching, tuning, support and troubleshooting. Develop quality documentation of technical processes and procedures. Document all tickets and project work. Ensure documentation is sufficient to yield reproducible results. Assist in the architecture of storage arrays to provide a highly scalable, highly available SAN structure which provides storage for in-house applications. Identify improvements to operational capabilities.

 

• Storage Support

Provide escalated technical support. Monitor and complete tickets in assigned queues. Provide after hours on-call support. Participate in after-hours maintenance. Keep IT management apprised of critical issues and risks to project completion. Track and complete assigned IT projects. Complete tasks in a timely and quality fashion. Adhere to implementation, quality control, and change control standards.

ATTRIBUTES AND BEHAVIOR

• Develops and maintains positive working relationships with others
• Shares ideas and information
• Assists colleagues unconditionally
• Takes pride in the achievement of team objectives
• Has credibility with peers and senior managers
• Self-motivated – driven to achieve results
• Works with a sense of urgency
• High customer service ethic – is passionate about meeting customer expectations and improving service levels
• Keeps pace with change – acquires knowledge/skills as the business evolves
• Handles confidential information with sensitivity
• Exhibits behaviors consistent with Cotiviti Values
  • • • • Customer-driven | Collaborative | Open | Accountable

RELEVANT EXPERIENCE & EDUCATIONAL REQUIREMENTS

• Bachelor’s Degree (or higher) preferred (or equivalent experience in Information Technologies)
• 4 to 9 years working in storage administration with a focus on operational excellence and process automation
• Extensive experience in several of the following areas:

SAN – HDS (VSP, HUS), EMC (ScaleIO, XtremeIO), Nimble, Pure

NAS – HDS HNAS, EMC Isilon, Oracle ZFS, TrueNAS

SAN Fabric administration and maintenance (Brocade, Cisco MDS)

Backup technologies including Comm Vault, Rubrik, Veritas, Data Domain

Multipathing (MPIO) technologies on various platforms (Windows/Linux/Solaris)

Understand virtualization technologies, VMware, Citrix and OpenStack is a plus

• Excellent logical troubleshooting ability. Demonstrated strong analysis, problem resolution, judgment and decision-making skills. Demonstrated ability to effectively prioritize and execute tasks in a high-pressure environment. Demonstrable ability to collaborate with team members and IT management. Excellent organization and documentation skills

SKILLS & COMPETENCIES

• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills
• Strong organizational skills and adaptive capacity for rapidly changing priorities and workloads
• Ability to work well independently and maintain focus on a topic for prolonged periods of time
• Comfort in working with team members that are remote and located in the US, India or other geographies
• Ability to work within a matrix organization

JOB DEMANDS

• Must be willing to carry a cell phone, be on-call and occasionally work odd hours to help meet service level agreements
• Complete all special projects and other duties as assigned
• Ability to work seated at a computer for long periods of time

DISCLAIMER

This job description is intended to describe the general nature and level of work being performed and is not to be construed as an exhaustive list of responsibilities, duties and skills required. This job description does not constitute an employment agreement and is subject to change as the needs of Cotiviti and requirements of the job change.